FAQ for app

General

KARA Smart Fitness app is free to download. You also have the option to subscribe the premium plan to enjoy unlimited workouts, progress tracking and exclusive fitness events.

You need network connection to get latest classes content and stream class videos.

1. Go to "New" or "Classes" tab on the bottom navigation bar

2. Choose a class you like.

3. Click the "Start" button to start the class.

Depends on the class, premium membership may be needed.

Premium classes are exclusive for our premium members. You can subscribe the premium plan to enjoy unlimited workouts, progress tracking and exclusive fitness events.

After subscribed the premium plan, you can enjoy the progress tracking feature.

With your account logged in, you can find your stats and workout history in "Activity".

1. Go to "Activity" tab on the bottom navigation bar.

2. Check your stats and journey.

Content

New classes will be updated every week. Check it out on Friday and have a sweaty weekend.

Follow our social media to get the latest news:

- Facebook

- Instagram

Our world class instructors span 9 fitness and wellness verticals including:

- Cardio

- Core

- Boxing

- Yoga

- Pilates

- Stretch

- Dance

- Meditation

- Martial Art

We will keep adding new exercises for your needs.

We are now providing English and Cantonese class content. Mandarin classes are coming soon.

Depends on the class you choose, different equipment is needed.

We have a variety of no-equipment classes to let you workout anytime and anywhere.

Interactive

A fun new way to workout. In each interactive class, we use the front-facing camera to track your body movements in real⁠-⁠time, helping you measure your performance.

1. Place your phone on the floor, screen-side toward you, like a selfie.

2. Walk backwards until the app has scanned you.

3. During class, the harder you go, the higher your score. See your real-time intensity level on the bar.

The app requires the front-facing camera to track your workouts.

For iOS users:

1. Go to "Settings".

2. Select "KARA Smart Fitness".

3. Allow Camera access.

For Android users:

1. Go to "Settings".

2. Go to "Apps".

3. Select "KARA Smart Fitness".

4. Go to "Permissions".

5. Allow Camera access.

The app needs to scan your full body for recognition. Try moving backwards from the camera until the app has scanned you.

The camera is used for tracking your movements in real⁠-⁠time, helping you measure your performance. No video is recorded during exercise at the moment.

Subscription

We provide 3 premium plans with different discount.

1. Go to "Profile" tab on the bottom navigation bar.

2. Click "Subscribe to KARA Premium".

3. Choose a plan.

4. Pay with your Apple ID or Google Account.

We provide 7-day free trial for all premium plans. Subscribers won’t be billed until the free trial period is over.

Free trial is only available for initial purchase.

The price you will be charged when your subscription automatically renews depends on how you subscribed.

Depends on your platform, check following links for details.

For iOS users:

Link

For Android users:

Link

We partner with csl to provide special premium offers to customers with 5G network. Check following links for details.

1O1O:

Link (English)

Link (Traditional Chinese)

csl:

Link (English)

Link (Traditional Chinese)

Account

After subscribed to a premium plan, you need to create a KARA account to activate the premium features and store your workout stats.

You can restore purchase and log in KARA account to transfer your data to a new device.

1. Go to "Profile" tab on the bottom navigation bar.

2. Click "Restore KARA Premium Subscription".

3. Log in to your Apple ID or Google Account to restore purchase.

4. Log in to KARA account to restore workout data.

We won't send your personal data anywhere without your permission.

Please contact us at hello@karasmartfitness.com for details.