The Mirror Q&A

  • How can I book an appointment with your staff to try the mirror ?

    You can book a live demo with our sales expert here If you are in Hong Kong, You are welcome to try the mirror at our experience centres here

  • Can I try the mirror before purchasing it?

    Yes, you are welcome to visit one of our experience centres in Hong Kong to try the mirror. Experience centres addresses are available here

  • When will I receive my product?

    Your Mirror will be delivered and installed on the wall or on a cold-rolled steel stand (your choice) by a professional. Delivery time in Hong Kong is 2-7 days. Rest of Asia is 2-5 weeks. Europe and North America 3-7 weeks. Rest of the world 4-8 weeks

  • Should I do a wall mount or does the mirror come with a stand?

    It is your choice. If you prefer a stand, a HK$1,500 will apply. Your Mirror will be delivered and installed on the wall or on the stand by a professional

  • Do you provide a warranty?

    Yes, we provide a one-year warranty

  • How much does the subscription to content cost ?

    The first 12 months of subscription are included in your purchase. Your KARA Smart Fitness Mirror will automatically update with new content each time you turn it on. After 12 months, the content subscription is HKD$200 per month. If you cancel your subscription, you will no longer get new content updates but you can continue to use existing content

  • I have bulk orders, could you give me a quotation ?

    We would be happy to: you can email us at or message us on Whatsapp (+852) 5244 1692

  • I tried to call you, but you were not reachable :(

    Our apologies. You can leave your email address on the live chat so that we contact you back, or you can message us on Whatsapp: (+852) 5244 1692

  • How much is the mirror in Australian dollars/US dollars ?

    At this moment, we only support payments in Hong Kong Dollars

  • What types of exercises are there on the mirror ?

    There is a large variety of workout programmes for yoga, pilates, HIIT, dance cardio, boxing, absfocus and barre. Every week, new content will be automatically added to your mirror, and there are currently more than 157 classes available. You can have a preview of classes available here