We currently ship within Australia. Keep checking our website for future shipping locations
Is shipping included in the mirror price?
Pricing does not include shipping and is calculated based on your delivery location
Can I still access your classes if I don’t buy a KARA Smart Mirror?
In Australia our content is currently only available to stream via the KARA Smart Mirror
Do you provide installation?
KARA Smart Mirror’s simple design allows customers to install the mirror themselves. Each order comes with a set of simple instructions and attachments to help you set it up. If you’re having trouble please chat with a member of our support team who will happily assist you.
I’m having trouble installing the mirror, can you help?
For installation help, you can chat to a member of our support team or schedule a call with them and they’ll be happy to assist you.
Where can I see the mirror in action?
Our team is happy to take you through a live demo of the service at a time that suits you. Schedule your demo via live chat
Is KARA available as a smartphone app?
Currently the KARA Smartphone App is not available in Australia, but we are working on adding it to the service shortly. Keep an eye on our website and socials for updates on the app
How regularly do you update your workout content?
New classes are added each fortnight across all styles to keep you motivated
What do I need to activate the KARA Smart Mirror?
Each mirror comes with a power supply and quick start guide to help with setup. All you need is a power point close to your mirror location and a strong Wi-Fi connection (at least 15 Mbps)
What is your refund policy?
The KARA Smart Mirror can be returned within 7 days if you are not satisfied with the service. We will refund you the cost of the mirror and only charge you the shipping costs. Of course, faulty mirrors are covered by our 12-month manufacturer’s warranty
Do you provide a warranty?
Our mirrors come with a 12-month manufacturer’s warranty
My headphones/speaker isn’t showing up in the list of Bluetooth devices
Make sure your device has Bluetooth enabled. Press ‘Search Again’ at the Bluetooth Pairing screen
I’ve lost my mirror activation code
Select ‘Resend Email’ on your mirror’s activation page, and our team will send a fresh activation email to the address provided at purchase
What countries are currently live with KARA?
Currently KARA is available in Australia and Hong Kong but we are actively planning to launch in new markets. Check back regularly or drop us an email to let us know where you are and we can update you directly